Frequently Asked Questions
Everything you need to know about shopping with a purpose.
Where are your ornaments and fair trade products made?
Our products are ethically handcrafted by talented artisans in vulnerable communities across East Africa, Peru, and Nepal. Each purchase provides fair wages and supports family preservation.
How does my purchase support orphans and vulnerable children?
100% of our profits are reinvested into programs that provide holistic care for children, including education, nutrition, and medical support, while empowering their parents through fair trade employment.
What are your shipping rates and estimated delivery times?
We offer flat-rate shipping within the United States. Orders are typically processed within 1-2 business days, with standard delivery arriving in 3-7 business days via USPS or UPS.
Can I return or exchange an item if I am not satisfied?
Yes, we want you to love your purchase. We accept returns and exchanges on unused items within 30 days of delivery. Please contact our support team to initiate a return shipping label.
Are the ornaments fragile, and how are they packaged?
Our ornaments are made from various materials including wool, wood, and wire. We use protective, eco-friendly packaging to ensure your handcrafted items arrive safely at your doorstep.
Do you offer bulk or wholesale ordering for churches and organizations?
Absolutely. We love partnering with organizations for fundraisers or gift shops. Please reach out through our wholesale inquiry form for more information on bulk pricing and impact opportunities.